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Definitions
This website is owned and operated by:
New furniture 4 you
65 South Parade
Sutton Colfield
Birmingham B72 1QX
If you need to contact us, please email us at: contact@newfurniture4you.co.uk
Or call customer services on: 0121-240-5300
1. Making a contract with us
When you place an order with us (newfurniture4you.co.uk) you are making an offer to buy goods. We will send you an email confirmation that we have received your order.
Once we have checked the price and availability of the goods, we will e-mail you to confirm that we accept your order, and that a contract has been made between us.
In the unlikely event that the goods are no longer available, or there is a pricing mistake, we will advise you of this. You will not receive an email confirming acceptance of your order and there will be no contract between us.
After your order has been completed we may contact you with a short customer survey. We would be very grateful if you could complete it as it will help us to continue to improve our customer service. Some sections of these surveys will be posted on our website using your name and location (i.e initial, surname, county). If you would prefer that your comments are not used in this manner please let us know.
2. How to place an order
You can place an order via our website www.newfurniture4you.co.uk following the prompts given or by contacting us on : 0121-240-5300.
Once you have placed an order you will be contacted via e-mail within 24hrs (or next working day) with details of your order and further information.
newfurniture4you.co.uk will store your data securely and it will not be passed to any third parties.
3. Delivery
We currently deliver within the UK mainland.
Whilst we make every endeavor to adhere to delivery times, unfortunately newfurniture4you.co.uk cannot be held liable for any delay in delivery beyond the suppliers control.
In summary:
We Charge 10% of the order value but all our prices have been adjusted to allow for this.
If the goods are lost or damaged in transit, please let us know promptly by contacting us on 0121-240-5300. So we have all relevant information please follow your call up with written confirmation via email to contact@newfurniture4you.co.uk
Orders within a 50 mile radius of Birmingham will be delivered by ourselves, all other areas will be delivered by DHL or Palletline.
Your chosen delivery date is an all day delivery. However, it is essential that someone is available to receive delivery as if you miss delivery you will be charged for the costs incurred. This is typically around £60 but varies depending on location and courier.
To keep your items in the best possible condition they are carefully packaged to avoid damage during transit. When you receive your goods please, please, please remember to keep the packaging until youre 100% satisfied with your order. In the unlikely event that you need to return the item we can only accept it in its original packaging. This is really important, as each piece of furniture needs the same amount of protection returning to our warehouse as it does on its way to our customers.
Delivery Company Disclaimer
Please be advised that whilst every care will be taken by the delivery drivers, we cannot be held responsible for any damages that occur to your property or possessions whilst the delivery is in progress. Please therefore take care to cover any carpets or furniture and remove pictures and valuables from the delivery area.
4. Cancellation and Returns
You can cancel your contract at any time up to 7 working days after the day of delivery. We do require details of your wish to cancel in writing either by email to contact@newfurniture4you.co.uk or by post to New furniture 4 you, 65 South Parade, Sutton Coldfield B72 1QX. We aim to respond within 2 working days to confirm the cancellation and details of the refund due. There is no particular requirement to give a reason for cancellation, however, a brief explanation will help us to improve the service we offer to customers in the future.
If you do cancel your order due to it being simply unsuitable or no longer needed there will be a collection charge. Please note that if you refuse the delivery in these circumstances the charge still applies.
If you wish to return the goods at your own cost please contact our customer services team on 0121-240-5300 to discuss this further. Alternatively we can arrange the collection for you and the charge for this service is typically around £60. Please ensure the goods are packaged adequately to protect against damage and again, speak to our customer services team for further details.
If you fail to take reasonable care of the goods before they are returned to us and these result in damage or deterioration, we will charge you for the reduction in value.
For your security and protection refunds are given by the same method which the payment was made by.
This cancellation policy does not affect your statutory rights.
5. Faulty Goods
Whilst we do our utmost to ensure your goods arrive in perfect condition, if you should find any problem with your order, please contact our Customer Services team on 0121-240-5300 who will be happy to discuss the situation. You have 28 days from date of delivery in which to report any missing or damaged items and we ask you to follow up your initial contact in writing by way of an email to contact@newfurniture4you.co.uk .
We endeavour to display as accurately as possible the colours of our products on our website, however, as different computers display colour tones differently we cannot guarantee the complete accuracy of the pictures or photographs that are shown. If you are concerned about an items finish please call our Customer Service on 0121-240-5300 and they may be able to send you an example.
Flat Pack Furniture
If you are ordering flat pack furniture we ask that you check all the components are in the package as per the instructions, before attempting to assemble the furniture.
If you start assembling the furniture before checking the components and decide that it is unsuitable, unfortunately we cannot accept the flat pack item back into stock assembled or part assembled.
We always try and replace parts of flat pack ranges if this is convenient.
These terms were last changed on 11th November 2008.
These terms apply to your order. We reserve the right to change our terms and conditions at any time.
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